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Shipping And Returns

Shipping Policy

Shipping & Delivery

  • Processing Time: Every single piece in our shop is handcrafted with love and care. Standard orders are prepared and shipped within 3-5 business days. For custom or personalized orders, processing may take 7-10 business days.

  • Worldwide Shipping: We proudly ship worldwide from Turkey. All international orders are dispatched via reliable express carriers (such as DHL Express, FedEx, or UPS) to ensure safe and fast delivery.

  • Estimated Delivery Times:

    • North America: 3-5 business days

    • Europe: 2-4 business days

    • Australia & Asia: 5-7 business days

  • Tracking Your Order: Once your order is shipped, you will immediately receive a tracking number via email so you can follow your package's journey.

  • Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs clearance processes.

For US Buyers - No Surprise Fees (DDP Shipping):

  • Delivered Duty Paid (DDP): We ship all US orders on a DDP (Delivered Duty Paid) basis. This means that all import duties, customs clearance fees, and taxes are fully prepaid by us before shipment. 

  • Zero Hassle at Your Door: The price you pay at checkout is completely final. You will not receive any unexpected invoices from the courier (DHL/FedEx/UPS) and your package will be delivered directly to your doorstep with absolutely nothing extra to pay. 

Return Policy

Returns, Exchanges & Cancellations

  • Cancellations: We accept cancellations before item is shipped . If you wish to cancel your order, please contact us immediately.

  • Returns & Exchanges: We want you to love your unique art piece! If you are not completely satisfied with your purchase, you can contact us within 14 days of delivery and ship items back within 30 days of delivery.

  • Conditions of Return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

  • Non-returnable Items: Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for Custom or Personalized Orders.

  • Damaged Items: If your item arrives damaged during transit, please contact us within 48 hours with photos of the packaging and the product. We will gladly send a replacement or issue a full refund to resolve the issue.

 

Important Note for International Deliveries:

  • Required Delivery Information: To ensure a smooth customs clearance and secure delivery by express couriers (DHL, FedEx, or UPS), your valid phone number and email address are strictly required at the checkout.

  • No Spam, Just Updates: This information is exclusively used by the shipping carrier to send you tracking updates, delivery notifications, or to contact you if there is a customs issue. We strictly do not use your phone number for marketing or spam.

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